Return, Refund & Exchange Policy


At Be Unlabelled, every garment is thoughtfully designed and handcrafted only after your order is placed. We believe in creating clothing with intention rather than mass production, which means each piece is specially made just for you.


Every order goes through multiple quality checks before it is carefully packed and shipped. We are committed to ensuring that you receive a product you'll love. However, if something isn't right, we're here to help.

Our Made-to-Order Policy

As every garment is created specifically for each customer, we do not accept returns for reasons such as:

  • Change of mind
  • Ordering multiple sizes for trial
  • Personal style preference
  • Colour expectations due to screen or lighting variations
  • Incorrect size selected by the customer

We encourage you to carefully review our size chart before placing your order. If you're unsure, our team is always happy to help you choose the right size or create a garment using your custom measurements.

Exchange Policy

We gladly offer exchanges in the following situations:

You received an incorrect product

If we accidentally send you a different design, colour, or size than the one ordered, we will replace it at no additional cost.

Your garment arrived damaged or defective

Although every product is inspected before dispatch, if your order arrives with a manufacturing defect or damage, we will happily arrange an exchange after verification.

We shipped the wrong size

If the size received does not match the size mentioned in your order confirmation due to an error on our end, we will replace it immediately.

Conditions for Exchange

To be eligible for an exchange:

  • The request must be made within 48 hours of delivery.
  • The garment must be unused, unworn, unwashed, and free from stains, perfume, or alterations.
  • All original tags and packaging must be intact.
  • An unboxing video is mandatory for all damage or incorrect product claims.
  • Clear photographs of the issue must be shared along with your order number.

Once your request is reviewed and approved, our team will guide you through the exchange process.

Refund Policy

Since every Be Unlabelled piece is made exclusively for you, refunds are only issued under exceptional circumstances.

Refunds will only be approved if:

  • The item received is damaged due to manufacturing defects.
  • An incorrect product was sent and an exchange is not possible.
  • The order cannot be fulfilled by Be Unlabelled due to unforeseen circumstances on our end.

Approved refunds will be processed to the original payment method within 7–10 business days after the returned product has been received and successfully inspected.

Refunds cannot be issued for:

  • Incorrect size selected by the customer.
  • Minor colour variations caused by different screen displays.
  • Delays caused by courier partners after dispatch.
  • Normal fabric characteristics, weaving irregularities, or slight texture variations that naturally occur in handcrafted fabrics such as cotton, khadi, handloom, or artisan-made textiles.
  • Requests made after the 48-hour reporting period.

Custom Orders

Custom-sized garments are created exclusively according to the measurements shared by the customer.

For this reason:

  • Custom orders cannot be returned or refunded.
  • Exchanges are only possible if there has been a manufacturing error or if the garment does not match the measurements provided by the customer due to an error on our end.

Please double-check all measurements before confirming your order.

Size Assistance

We want every customer to feel confident in their purchase.

If you're unsure about sizing, simply send us:

  • Bust
  • Waist
  • Hip measurements
  • Height (optional)

Our team will recommend the best size or create your garment according to your measurements.

Please note that we cannot offer exchanges or refunds for incorrect size selections if assistance was not requested before ordering.

Quality Assurance

Every Be Unlabelled garment undergoes multiple quality checks before dispatch, including:

  • Fabric inspection
  • Stitching quality check
  • Fit verification
  • Finishing inspection
  • Packaging review

Our goal is to ensure that every piece reaching you reflects the quality and care our brand stands for.

How to Raise a Request

If you experience any issue with your order, please contact us within 48 hours of receiving your package.

Kindly include:

  • Your Order Number
  • Clear photographs of the product
  • A complete unboxing video
  • A brief description of the issue

Our team will review your request within 2–3 business days and guide you through the next steps.

Our Promise

At Be Unlabelled, every garment is created with care, intention, and craftsmanship—not mass production.

We truly value your trust and support as a small business. If there's ever an issue with your order, we promise to work with you to find the fairest possible solution while continuing to uphold the quality and values our brand is built upon.

Thank you for supporting slow fashion and choosing clothing made especially for you.

With love,
Team Be Unlabelled