FAQs'

FAQ'S

1. Where do you ship?

We currently offer free shipping across India. At the moment, we do not offer international shipping. However, if you're located outside India, feel free to email us or send us a DM on Instagram, and we'll do our best to assist you.

2. When will my order be delivered?

Every Be Unlabelled garment is made to order, meaning we begin crafting your piece only after your order has been confirmed. Our standard processing and dispatch timeline is 10–15 working days. During festive seasons, collection launches, or high order volumes, dispatch may take slightly longer. If there are any delays, we'll keep you informed via email. Please note that Saturdays, Sundays, public holidays, and courier transit delays are not included in the processing timeline.\

3. Why does my order take time to ship?

At Be Unlabelled, we believe in slow fashion over fast fashion. Instead of producing garments in bulk, each piece is made especially for you after your order is placed.

This allows us to:
● Maintain high-quality craftsmanship.
● Reduce fabric waste.
● Avoid unnecessary overproduction.
● Create clothing thoughtfully rather than in excess.

Your patience allows us to create something made just for you.

4. Can I cancel my order?

Since every garment is specially made after your order is confirmed, we unfortunately cannot
accept cancellations once an order has been placed.
We kindly request you to review your size, colour, and order details carefully before completing
your purchase.

5. Do you offer Cash on Delivery (COD)?

Currently, we do not offer Cash on Delivery (COD).
All orders must be prepaid before production begins.

6. Do you offer exchanges?

Yes. We offer exchanges only in the following situations:

● We accidentally sent the wrong size.
● You received an incorrect product.
● Your garment arrived damaged or has a manufacturing defect.

Exchange requests must be raised within 48 hours of delivery.
The product must be:

● Unused
● Unwashed
● Unaltered
● Returned with all original tags attached

An unboxing video and clear images are mandatory for all exchange requests.

7. Can I exchange my order if I selected the wrong size?

As every garment is made specially for you, we encourage customers to carefully review our size chart before placing an order.

If you're unsure, we're always happy to help you choose the right size before you purchase.

Unfortunately, we cannot offer exchanges or refunds for incorrect size selections made by the
customer.

8. Do you accept returns or refunds?

Since every Be Unlabelled piece is made to order, we do not accept returns or refunds.
Refunds are only applicable if:

● A damaged or defective product was received.
● An incorrect item was sent due to an error on our end and a replacement cannot be arranged.

All refund requests must be raised within 48 hours of delivery and supported with an unboxing video and photographs.

9. What about custom-sized orders?

We love creating garments that fit you perfectly. Custom-sized garments are made specifically according to the measurements shared by you.

For this reason, custom orders:
● Cannot be returned.
● Cannot be exchanged.
● Cannot be refunded.

Please double-check your measurements before confirming your order.

10. What should I do if I receive a damaged or incorrect item?

We carefully inspect every garment before dispatch. If your order arrives damaged or incorrect:

● Contact us within 48 hours of receiving your package.
● Share your order number.
● Send clear photographs of the issue.
● Include a complete unboxing video.

Requests without an unboxing video may not be eligible for exchange or refund.

11. How can I track my order?

Once your order has been shipped, you'll receive an email containing your tracking details.

If you have any questions regarding your shipment, simply email us or send us a DM on Instagram.

12. What payment methods do you accept?

We accept:
● UPI
● Google Pay (GPay)
● PhonePe
● Paytm
● Credit Cards
● Debit Cards
● Net Banking

All orders are prepaid.

13. Can I customize the size or length of a garment?

Yes.
We offer:

● Custom sizing
● Minor length adjustments

Simply email us or DM us on Instagram before placing your order with your measurements. Please note that while sizing and length can be customized, the design or silhouette of the garment cannot be altered.

14. How can I get featured on your page?

We absolutely love seeing how you style your Be Unlabelled pieces!

To get featured on our Instagram page, simply:

● Tag @beunlabelled.in in your photos or reels.
● Mention us in your Instagram Stories.
● Or email your favourite pictures to beunlabelledyou@gmail.com.

By sharing your photos with us, you give us permission to feature your content on our Instagram, website, or other marketing platforms (with full credit, of course!).

Thank you for being a part of the Be Unlabelled community—we can't wait to see how you make every piece your own.

15. How do I choose the right size?

If you're unsure about sizing, we're happy to help.

Simply send us your:

● Bust measurement
● Waist measurement
● Hip measurement
Our team will recommend the most suitable size or guide you towards a custom-sized garment.

Our goal is to ensure every piece feels as comfortable as it looks.

16. What if my package is delayed or not moving?

Courier delays can occasionally happen.

If your tracking hasn't updated for a while, simply email us or send us a DM on Instagram, and we'll coordinate with our courier partner to help resolve the issue as quickly as possible.

17. What happens if my order is returned because of incorrect address details?

Please ensure that your shipping address, contact number, and PIN code are accurate while placing your order.

If an order is returned due to incorrect or incomplete information provided by the customer, additional shipping charges for re-dispatch will need to be paid before the parcel can be shipped
again.